FAQ

What do I bring to an IncrementOne engagement?

Just yourself! We will provide everything else you need for in-person engagements. For online engagements, participants will be emailed links and documents that are needed.

Do I need to take a test to get certified?

Only one of our training offerings require an exam. The Certified Scrum Master (CSM) requires a test post-course, all others do not. The cost of the test is included in your course fee.

What happens if I can't attend a training that I paid for?

We are happy to transfer your ticket to another training in the future. Our refund policy states that if you may transfer within 10 days from the beginning of your class with a processing fee of $100 CAD. You may read the full Terms of Sale here.

What are SEU’s

SEU's are Scrum Education Units. In order to maintain a certification from the Scrum Alliance, a member must obtain a certain number or SEU's every two-year renewal period. A member can obtain SEU's by participating in various activities including attending events, webinars or taking additional training. If you are unsure how many SEU's you currently hold, you may login to your Scrum Alliance account.

What are PDU's

PDU's are Professional Development Units handed out by the Project Management Institute. Each PDU is equivalent to an hour of learning, teaching or volunteering. By accumulating and maintaining a certain number of PDU's, a user maintains their certification status within the Project Management Institute (PMI). To check your current amount or status, login to your PMI account.

How do I get certified?

The certification is all done through the certifying body (Scrum Alliance, ICagile, PMI, etc.) but authorized by your course instructor. You will get a notification from the certification body with your account information. Once you have an account, our instructor will certify you upon completion of the mandatory requirement of your course.

Do you offer discounts?

Yes we do. Each public class has a limited quantity of early bird tickets, each worth $200 CAD off. We also offer group discounts for groups over 3 people. For these rates, please reach out to our training department.

Do you offer corporate discounts?

Yes. We offer corporate discounts for companies that would like to send multiple team members. For rates please contact our customer success department.

‍

How do I obtain my Scrum Alliance certificate?

Certificates should be available from your Scrum Alliance profile page. If you cannot locate them from your profile. You will need a login that has been created with the email provided in your training class. Unfortunately we do not have access to the system to help you access your account or make changes on your account for you. If account login issues persist, email support@scrumalliance.org.

How do I renew my CSM?

Your certification would have been valid for two years from the date of your CSM certification. Normally the Scrum Alliance would send you email reminders about the renewal - do check your spam folders to see if they landed in there. To renew your certification, you will need to log in to the Scrum Alliance website. Please see full instructions here.

About

Consulting

Training

Careers

Frequently Asked Questions

Join our community